Business customers are increasingly utilising VoIP technology, and for good reason.
By integrating their telephony within an IP environment, business customers are able to save a great deal of cost on both infrastructure and telecommunications.
By integrating their telephony within an IP environment, business customers are able to save a great deal of cost on both infrastructure and telecommunications.
At the same time, they can improve their business processes and customer experience by leveraging unified communications.
While the positives of moving to an IP telephony solution far outweigh the negatives, opening your phone system up to the Internet does increase risk.
Toll fraud has been a problem for a long time, but has increased exponentially since the growth of VoIP implementation.
- Apply a daily toll limit with your VoIP provider
- Use TLS protected SIP
- Employ a stateful firewall
- Segregate your business network
- Encrypt your site-to-site calls
- Use strong passwords
- Do not allow generic PINs
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